Our Sites use a variety of technologies, such as cookies, web beacons, and similar mechanisms, as described further below, to collect information that helps us understand how our Sites are used. We also may use similar tracking technologies in emails that we or third parties send to you, as further described below. When you visit our Sites, you have the ability to accept or decline these cookies and other tracking mechanisms, except those that are strictly necessary in order for you to enter and use the Sites, and you can change your preference at any time using the preference indicator at the top of this page.
What is a cookie?
A cookie is a small file of letters and numbers that is stored on your computer, tablet, mobile phone, or other device when you visit a website. Cookies contain information that is transferred to or read on your device and allow websites to recognise devices and store certain information, such as user preferences. Cookies are used to distinguish you from other users of our Sites. This helps us to provide you with a useful experience when you browse our Sites and also allows us to improve our Sites. We and our third-party service providers use session cookies, which link your actions during a particular browser session and expire at the end of that session, as well as persistent cookies, which remain on your device and allow us to remember your actions or preferences across multiple browser sessions.
Our Sites and the emails that you receive from Vanguard use an application known as a "web beacon" (also known as a "pixel tag" or "clear gif"). A web beacon is an electronic file that usually consists of a single-pixel image. In some cases, a web beacon triggers the placement or updating of a persistent cookie on your device.
What cookies do we use and why?
The cookies used on our Sites are categorised as follows:
Strictly Necessary (including analytics)
"Strictly Necessary" cookies let you enter and move around the Sites and use essential features. Without these cookies, services and information you have asked for cannot be provided. We use these Strictly Necessary cookies to identify you as having confirmed your eligibility to enter and use our Sites, and to make sure you connect to the right service on our Sites when we make any changes to the way the Sites work. These cookies are also used to help us improve how our Sites work and understand what interests our users. We use Strictly Necessary cookies for error management, to help us improve our Sites by measuring any errors that occur. We also use these cookies for website analytics, by collecting, either directly or through third-party service providers, a variety of technical and navigational information, including as applicable: your computer or device type; operating system version; browser type and version; user agent string; internet connection type; mobile network provider; date and time of your visit; time since your last visit; web pages you view; links you click; searches conducted on the Sites; the internet protocol (IP) address used to access our Sites; your general geographic location (e.g. your city, postal code, or metropolitan region); and the website visited before our Sites. This information may be used, for example, to alert you to software compatibility issues or to resolve technical or service problems. We also analyse this information, with the assistance of our service providers, to improve our web design and functionality and to enhance our ability to serve you and your accounts.
Accepting these Strictly Necessary cookies is a condition of using our Sites, so if you prevent these cookies, we cannot guarantee your use of our Sites or how the security on our Sites will perform during your visit.
"Functionality" cookies help to provide services or to remember settings to improve your visit. We use Functionality cookies primarily to identify whether and when you've visited our Sites previously. Some of these cookies are managed for us by third parties, but we don't allow the third party to use the cookies for any purpose other than those listed above.
We and our service providers may also use web beacons and cookies to determine whether and when you receive and open our emails; these beacons and cookies may also capture information such as the type of device, operating system, email program, and web browser used to view the email, the IP address from which you opened the email, and whether you click on any links in the email. These technologies enable us to gauge the effectiveness, relevance, and value of our email communications, as well as to target relevant advertising to you and to measure the impact of that advertising on your Vanguard relationships.
For more information about Interest-Based Advertising and how to opt out, please visit:
- Network Advertising Initiative (NAI) opt-out page; and
- European Interactive Digital Advertising Alliance (EDAA) opt-out page (available in 27 languages).
How to withdraw your consent or delete or block our cookies
If you are concerned about having cookies on your computer, you can set your browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your computer. The help feature on most web browsers will tell you how to prevent your browser from accepting new cookies, how to receive notice when a new cookie is set, and how to disable cookies altogether. However, if you choose to block or delete cookies, certain features of our Sites may not operate correctly.
If you change the settings on your web browser or delete your cookies, you will be presented with the consent option again the next time you visit our Sites.
For further information about deleting or blocking cookies, please visit: http://www.allaboutcookies.org/manage-cookies/.
Revised September 2018